Privacy Policy | The HVAC Company.

This document outlines how we collect, use, disclose, and protect your personal information in accordance with Australian and Victorian privacy laws. Please take a moment to review this policy and contact us if you have any questions.

In this Privacy Policy, “we” “us” or “our” refers to either one or all of the below entities collectively:
The HVAC Company Pty Ltd (ACN 661 197 548) (ABN 31 807 832 016) or one of our “related entities” or "Partners" (as that term is defined in the Corporations Act 2001 (Cth).

1. Collection of Personal Information

   We may collect personal information from you in various ways, including but not limited to:

   • When you visit our website.

   • When you contact us through our customer service channels.

   • When you engage with us on social media.

   • When you subscribe to our newsletters or promotional materials.

2. Types of Personal Information Collected

   The types of personal information we may collect include, but are not limited to:

   • Your name, contact details, and address.

   • Information related to your HVAC system and preferences.

   • Transaction and payment information.

   • Any other information you provide to us voluntarily.

3. Use of Personal Information

   We may use your personal information for the following purposes:

   • To provide and maintain our services.

   • To process and fulfill your orders.

   • To communicate with you about our products, services, and promotions.

   • To improve our products and services.

   • To respond to your inquiries and provide customer support.

   • To comply with legal obligations.

4. Disclosure of Personal Information

   We may disclose your personal information to third parties in the following circumstances:

   • To service providers and business partners who assist us in delivering our products and services.

   • In connection with a business transaction, such as a merger or acquisition.

   • To comply with legal obligations, including but not limited to, court orders and government requests.

   • If our working relationship is related to Residential Safety Checks or Real Estate Services, information may be shared with relevant parties in order to book and complete requested works. The parties could include, but are not limited to, Real Estate Agents, Rental Providers, Tenants & Contractors.

5. Security of Personal Information

   We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

6. Access and Correction of Personal Information

   You have the right to access and correct your personal information held by us. If you would like to do so, please contact us using the details provided at the end of this policy.

7. Cookies and Analytics

   We may use cookies and other tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but please note that this may limit your ability to access certain features of our site.

8. Changes to this Privacy Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

9. Contact Information

   If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

   The HVAC Company | Info@TheHVACCompany.com.au | 0415036076

By using our services, you agree to the terms outlined in this Privacy Policy. This policy is effective as August 2022